Metro Hydrovac Toronto: Terms of Service for Hydrovac Excavation, Vacuum Truck, Cleaning & Rental Work

These terms apply when you use hydrovactoronto.ca or book work with Metro Hydrovac Toronto. A signed quote, purchase order or contract for a specific job takes priority over these general terms where they differ.

1. Services

Metro Hydrovac Toronto provides non-destructive excavation and vacuum truck services in Toronto and the Greater Toronto Area, including:

• 24/7 Emergency Hydrovac: Emergency hydrovac covers after-hours response for water main breaks, sewer backups, insurance claim exposure, curb stop access and construction site utility strikes across the Toronto GTA, 24 hours a day, seven days a week. We dispatch within 2 hours of the call, mobilize a Vactor 2100i or Vac-Con V390 truck with a Red Seal operator, and run 3,500 PSI water with 27 inch Hg vacuum to expose the cause of loss, dewater the site, and deliver a time-stamped photo log for your insurance adjuster or restoration contractor. Published after-hours rate is $450-$650 CAD per hour with a 4-hour minimum callout. Toronto Water, Peel Region and Halton Region coordination handled, sanitary backup containment managed to Ontario Reg 406/19 slurry disposal standards.
• Contaminated Soil Removal: Contaminated soil removal is hazmat-rated hydrovac work that uses 3,500 PSI pressurized water and 27 inch Hg vacuum to lift petroleum-impacted, heavy-metal-impacted and salt-contaminated soil from Toronto brownfield sites, Phase II Environmental Site Assessment digs, underground storage tank removals and spill response calls, straight into a sealed debris tank for direct haul to an MECP-licensed receiving facility. We run Vactor 2100i and Super Products Mud Dog trucks with hazmat-trained operators who hold confined space entry tickets and CSA Z247 ground disturbance training. Every load travels under Ontario Regulation 406/19 (Excess Soil Management) with a complete soil characterization package: ASTM D1586 sampling, Table 1-9 analytical results tied to the manifest and a receiving-site acceptance letter in your project file.
• Daylighting & Line Locating: Daylighting is non-destructive utility exposure using 3,500 PSI pressurized water and 27 inch Hg vacuum to visually verify the exact position, depth and material of buried fiber optic cable, high-pressure gas distribution mains, electrical duct banks, cast iron water mains and tracer wire before any bore, drill or trench cuts through them. We work from Subsurface Utility Engineering Quality Level A standards, inside the locate tolerance zone defined by Ontario One Call, and log depth, size and condition for every exposure. The result is a dig that proceeds with real coordinates, not paint marks. We daylight for Enbridge Gas pre-dig, Toronto Hydro vault access, Bell Canada fiber corridor work, HDD and trenchless crossings, and emergency water main depth confirmation under CSA Z247.
• Hydrovac Excavation: Hydrovac excavation is non-destructive digging that uses 3,000-4,000 PSI pressurized water to cut soil loose and 27 inch Hg vacuum to lift the slurry into a debris tank, exposing buried gas, hydro, fiber and water lines without a steel bucket ever touching them. We run it on Vactor 2100i and Vac-Con V390 trucks for utility potholing, backfill removal around live services, test pits before auger work, and confined space digs where a backhoe cannot fit. Every job starts with an Ontario One Call locate and runs under OHS Reg 213/91 construction protocol plus CSA Z247 ground disturbance standards. Depth, size and material logged with photos at every exposure, with 100% first-visit utility coordination approval across 2,000+ GTA projects.
• Hydrovac Rentals: Hydrovac rentals cover operated truck rental by the half-day, full day, week or project, with a Vactor 2100i or Vac-Con V390 unit and a Red Seal certified operator who holds a DZ licence, CSA Z247 ground disturbance training and a confined space entry ticket. Every rental includes mobilization, standby time, published fuel and disposal rates, and a tank capacity worksheet for your project manager. We quote half-day rates at $1,120-$1,800 CAD, full 8-hour days at $2,240-$3,600 CAD, and full-week project rates at $12,000-$22,000 CAD. All three trucks TSSA pressure vessel compliant, all operators WSIB registered, no subcontractors on your site. Bare rental is not offered because we never put an untrained operator behind the wand.
• Pile Hole Excavation: Pile hole excavation is non-destructive digging that uses 3,000-4,000 PSI water and 27 inch Hg vacuum to clear the exact footprint for helical piles, caissons, sonotube footings and retaining wall anchors to foundation depth, without striking buried utilities on their way down. We work past frost depth on winter projects using heated water, maintain plumb tolerance on every hole with a laser rig, and manage spoil directly into the debris tank so there is no mess on the slab or landscape. Vac-Con V390 trucks on tight residential lots, Vactor 2100i on commercial foundation work, every hole documented for your foundation footing engineer and compliant with OHS Reg 213/91 construction excavation and CSA Z247 ground disturbance standards.
• Sewer & Culvert Cleaning: Sewer and culvert cleaning combines high-pressure sewer jetter nozzles, flexible hose reels on Vactor sewer units and 27 inch Hg vacuum recovery to clear silt, grease, roots and construction debris from municipal storm sewers, catch basins, interceptor vaults, oil-grit separators, culvert pipes and commercial grease traps across the GTA. We work to Toronto Water, Peel Region and Halton Region catch basin program specifications, document every inlet and outlet with before-and-after photographs, and record disposal volumes against MECP waste manifests. Sediment sumps on our Vactor 2100i trucks capture solids before transport so one visit handles the jet, the vacuum and the inspection record. Grease trap cleanouts, storm drain emergency flushing and culvert flushing around CSA concrete pipes all handled in-house with Hannay reel systems and licensed slurry disposal.
• Slot Trenching: Slot trenching is narrow non-destructive excavation that uses 3,500 PSI pressurized water and 27 inch Hg vacuum to cut linear trenches between 4 and 8 inches wide for fiber optic lateral runs, electrical conduit, irrigation line installation and utility interconnect work, through congested right-of-ways where open-cut would hit three or four buried services. We run X-Vac X-13 and Vactor 2100i trucks on asphalt saw-cut edges, minimize spoil with controlled recovery into the debris tank, and reinstate the surface to municipal right-of-way permit specification. Every slot goes in past a tracer wire with recorded depth. Fiber optic trenching on the Highway 7 tech corridor, electrical conduit runs through downtown parking garages and conduit runs across municipal easements all handled with Red Seal certified operators.
• Vacuum Truck Services: Vacuum truck services use high-capacity 2,500-6,000 gallon tanks on Vactor 2100i and Super Products Mud Dog trucks to recover wet slurry, dry debris, industrial sludge, liquid industrial waste and spent drilling fluids from job sites across the Greater Toronto Area. We run 27 inch Hg suction with cyclonic filtration and decant systems that separate solids before transport, so one truck can handle a pit, a sump, a lift station and a confined space in the same shift. Every load leaves with a waste manifest to a licensed MECP disposal site, and every TSSA-compliant pressure vessel on our fleet carries current inspection records. Industrial tank cleaning, construction site debris, oil-grit separators and interceptor vaults handled with Red Seal certified operators and confined space entry tickets.

2. Quotes and Pricing

All prices are in Canadian dollars (CAD). Rates published on this website are ranges; your quote confirms the rate for your job. Every quote itemises hourly rate, mobilization, disposal and locate fees separately. Hourly work carries a 4-hour minimum. Off-hours emergency work, weekends and statutory holidays are billed at the emergency, weekend or holiday rates shown on the quote. Applicable taxes (HST) are added to invoices.

3. Locates and Site Information

No excavation starts without a valid Ontario One Call locate covering the work area. On City of Toronto property, Toronto Municipal Code 847 also applies. You agree to share accurate information about site access, known private utilities, permits and hazards. Private utilities not marked by Ontario One Call are the property owner's responsibility to identify.

4. Safety and Compliance

Our crews work under Ontario Regulation 213/91 for construction projects and the CSA Z247 ground disturbance standard near utilities. We may stop or refuse work where conditions are unsafe, locates are missing or expired, or site requirements change without notice. Time lost to these conditions may be billable.

5. Emergency Services

24/7 dispatch is offered for water main breaks, sewer backups and insurance claims. Response times are estimates and depend on traffic, weather and crew availability. Emergency invoices are itemised and include photo and hour logs on request.

6. Rentals

All hydrovac rentals include one of our operators. We do not rent trucks without an operator. Rental terms (half-day, day, week or project), standby billing and mobilization are confirmed in writing before the rental starts.

7. Disposal

Slurry, sediment and liquid waste are hauled to licensed facilities. Disposal is billed by load. If you require a waste manifest, you agree to provide accurate generator information.

8. Cancellations and Changes

Please give at least 24 hours' notice to cancel or move scheduled work. Late cancellations, or trucks that arrive to a site that is not ready, may be billed for mobilization and a minimum callout.

9. Payment

Payment terms are set out on your quote. Approved commercial accounts are invoiced; other work is due on completion. We accept credit card, EFT or wire transfer, cheque and invoice for approved commercial accounts.

10. Workmanship Warranty

We provide a written workmanship warranty on every job. If you have a concern about our work, contact us promptly and we will review it with you.

11. Limitation of Liability

We carry $5M commercial general liability and $2M property damage insurance, plus WSIB coverage. To the extent permitted by law, we are not liable for indirect or consequential losses, or for damage to unmarked or incorrectly marked utilities that could not reasonably have been identified.

12. Website Content

Content on this website, including text, images and rate information, is provided for general information. It is owned by Metro Hydrovac Toronto and may not be copied without permission.

13. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

14. Contact

• Phone: (647) 251-8377
• Written questions: Send a Message

15. Published Hydrovac Cost Reference

Standard hydrovac truck + 2-person crew: $280-$350 CAD per hour. Large tank (6,000 gal): $350-$450. Emergency off-hours: $450-$650. Weekend and statutory holiday: $500-$700. All with a 4-hour minimum.